Refund & Returns Policy

If you would like to return or exchange an item you purchased, please follow these instructions based on our 100% money-back guarantee:

1. Eligibility for Return: Ensure that the item is unused and in its original packaging. Include any enclosed documentation.

2. Time Frame: Return the item within 30 days of receipt. Goods dispatched after this period may not be accepted unless you have received notification from us otherwise.

3. Return Process:

   • Prepare the item for return in its original condition and packaging.
   • Include any original documentation that came with the item.
   • For your protection, use a delivery service that provides insurance for the value of the goods, as the item is your responsibility until it reaches us.

4. Refund Policy:

   • You will receive a full refund upon our receipt of the item, excluding the original delivery charge.
   • Delivery charges are only refundable if the item is faulty.

5. Exchange Option: If you prefer an exchange instead of a refund, indicate this preference in your return package.

6. Return Address: Send the item to:
   OhCara
   PO BOX 228
   Hitchin
   Herts SG4 0WW

Click to download your returns form, needed for us to process the return.

NOTE: Remember, the cost of returning the item is your responsibility unless the goods are faulty. If the goods are faulty and a refund is issued, the delivery charges will be refundable.

If you have any further questions, contact: [email protected]